Refund Policy

Return & Refund Policy

All Leather Base pieces are made to order — each item is individually cut and crafted specifically for your order once it's placed. Because of this, we do not accept returns or refunds for change of mind, and made-to-order items are final sale.

Defects or production errors
If your item arrives damaged, defective, or doesn't match the specifications you ordered, contact us within 7 days of delivery with photos of the issue. We will repair, remake, or replace the item at no additional cost.

Fit issues
Every order includes one complimentary alteration within 30 days of delivery to correct fit. If the alteration cannot resolve the issue, we'll work with you on a remake or store credit.

How to request support
Email hello@theleatherbase.com with your order number, a description of the issue, and photos where applicable. We'll respond within 2 business days with next steps.