Shipping Policy

Processing Time

All orders are processed within 2–4 business days. Custom and made to order leather items may require additional production time of 1–3 weeks, which will be noted on the product page.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and the shipping method selected.

• Standard Shipping: 5–8 business days
• Express Shipping: 2–4 business days
• International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and are not guaranteed, as they may be affected by customs processing, carrier delays, or other factors outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress.

Customs, Duties & Taxes

For international orders, you are responsible for any customs duties, import taxes, or fees levied by your country. These charges are not included in the item price or shipping cost and are collected by the carrier or customs office upon delivery.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us at hello@theleatherbase.com within 7 days of the delivery date (or expected delivery date) with your order number and photos of any damage, and we will work with you to resolve the issue.

Incorrect Address

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately, as we can only make changes before the order has shipped.